Refund and Returns Policy 
Effective Date: January 4, 2025

Thank you for shopping at Conarnie! We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help. Please review our Refund and Returns Policy below for details on how we handle returns, exchanges, and refunds.

1. General Return Policy

We accept returns and exchanges within 30 days from the date of purchase, provided that the product is in its original condition (unused, undamaged, and in its original packaging). If the product is faulty, damaged, or defective upon receipt, we will gladly accept your return for a full refund or exchange.

To be eligible for a return or exchange, the following criteria must be met:

  • The product must be in its original condition, including packaging, accessories, and manuals.
  • You must have proof of purchase (receipt, order number, or email confirmation).
  • The product must not be a non-returnable or final sale item (please see the section below for exceptions).

2. Non-Returnable Items

Certain items are non-returnable and cannot be refunded or exchanged. These include:

  • Opened software or digital content (e.g., CDs, DVDs, downloads, and software licenses).
  • Gift cards.
  • Personalized items.
  • Consumable products (e.g., batteries, cables, chargers) that have been opened or used.

Please double-check the product description before making your purchase if you are uncertain.

3. How to Initiate a Return or Exchange

To begin a return or exchange, please follow these steps:

  1. Contact our customer service by email at info@conarnie.com or call us at (207) 933-4280. Be sure to include the following details:

    • Order number
    • Product name
    • Reason for return or exchange
    • Any photos of the product (if damaged or defective)

  2. Return Instructions: After receiving your return request, our customer service team will provide you with detailed return instructions and, if necessary, a return shipping label.

  3. Return Shipping: The return shipping costs are the responsibility of the customer unless the item is defective, damaged, or we made an error in your order. In those cases, we will provide a prepaid return shipping label.

  4. Packaging: Please pack the product securely in its original packaging to prevent any damage during transit.

4. Refund Process

Once we receive your returned item and confirm that it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or credit card provider.

Refunds will be processed as follows:

  • Full Refund: If the product is defective, damaged, or incorrect, you are eligible for a full refund, including any shipping charges.
  • Partial Refund: If the product is returned in used or opened condition but still eligible for a refund, a partial refund may be issued, and a restocking fee may apply.

5. Exchange Policy

If you wish to exchange an item for a different size, color, or model, we will gladly assist you in processing the exchange. However, you will need to return the original item first, and once we receive it, we will send out the replacement item.

  • If the replacement item costs more than the original item, we will request the difference to be paid.
  • If the replacement item costs less, we will issue a refund for the difference.

6. Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at info@conarnie.com or call (207) 933-4280. We will assist you in arranging a return or exchange and cover all return shipping costs for defective or damaged items. You must report the issue within 7 days of receiving the product for us to process a claim.

7. Refund Timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.

Please note that the time it takes for the refund to be reflected in your bank account or credit card can vary depending on your financial institution.

8. Shipping Charges

Shipping charges are non-refundable, except in cases where the return is due to a mistake on our part (e.g., incorrect or defective products).

9. International Returns

For international orders, the return policy is the same as for domestic orders. However, international customers are responsible for return shipping costs. If you receive a damaged or defective product, we will cover the return shipping costs.

10. Contact Information

If you have any questions or need assistance with your return or exchange, please contact our Customer Service Team:

  • Email: info@conarnie.com
  • Phone number: (207) 933-4280
  • Address: 314 Tillson Rd, Monmouth, Maine

For more information or to view our products, please visit our website: https://conarnie.com.