Shipping Policy
Effective Date: January 4, 2025
At Conarnie Electronics, we strive to deliver your products in a timely and efficient manner. This Shipping Policy outlines the various shipping methods, costs, and expectations for your orders. By placing an order with us, you agree to the terms outlined below. Please review this policy carefully before completing your purchase.
1. Shipping Methods
Conarnie Electronics offers a variety of shipping options depending on your location and the urgency of your order. Available shipping methods will be displayed during the checkout process.
1.1 Domestic Shipping (United States)
We offer the following domestic shipping methods for orders within the United States:
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Express Shipping: Typically delivered within 1-2 business days.
Shipping times are estimates and can vary based on factors like the destination, weather conditions, and holidays.
1.2 International Shipping
We offer international shipping to select countries. The available countries and regions are listed at checkout, and the shipping costs will be calculated based on the destination.
- International Standard Shipping: Delivery times vary depending on the country, typically within 7-14 business days.
- International Expedited Shipping: Typically delivered within 3-7 business days.
Please note that international shipments may be subject to customs duties, taxes, or other fees that are the responsibility of the customer.
2. Shipping Costs
Shipping costs are determined based on the shipping method selected, the size and weight of the items, and the destination of your order. The total shipping cost will be calculated and displayed during checkout before you confirm your order.
- Free Shipping: We offer free standard shipping for all U.S. orders over $100. This offer is valid only for domestic orders and may not apply to international shipments.
- International Orders: Shipping fees for international orders vary and will be calculated at checkout based on the shipping method and destination.
3. Order Processing Time
All orders are processed within 1-2 business days (Monday through Friday, excluding weekends and holidays). Please note that some items, such as custom products or backordered items, may require additional processing time.
Once your order is processed, you will receive a shipping confirmation email with a tracking number, so you can track the status of your shipment.
4. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package. You can use this tracking information to monitor the progress of your shipment.
If you experience any issues with tracking, please contact our customer service team at info@conarnie.com or call (207) 933-4280.
5. Shipping Delays
While we strive to ensure timely delivery, certain factors can affect shipping times. These include, but are not limited to:
- Weather-related delays
- Holidays and peak shopping periods (such as Black Friday, Cyber Monday, and Christmas)
- Carrier delays due to high volume or operational issues
- Customs delays for international shipments
We will do our best to keep you informed of any delays, but Conarnie Electronics is not responsible for delays caused by shipping carriers, weather, customs, or other factors outside of our control.
6. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or delivery failures caused by incorrect or incomplete address information. If you need to make changes to your address after placing an order, please contact us immediately, and we will try to accommodate the change before the order is shipped.
7. Lost or Damaged Shipments
7.1 Lost Packages
In the rare event that your package is lost in transit, please contact us as soon as possible. We will work with the carrier to initiate an investigation. If the package cannot be located, we will assist you in filing a claim and issuing a replacement or refund, as appropriate.
7.2 Damaged Packages
If you receive a package that has been damaged during transit, please contact us immediately at info@conarnie.com or call (207) 933-4280. We will guide you through the process of filing a claim with the shipping carrier and issuing a replacement or refund, if applicable.
When contacting us regarding damaged items, please provide the following:
- Your order number
- Photos of the damaged item(s) and packaging
- A description of the damage
8. International Shipping and Customs
For international orders, you are responsible for paying any customs duties, taxes, or fees required by the destination country. These charges are imposed by the destination country and are not included in the price of the product or shipping.
- Customs and Import Taxes: These charges are typically assessed once the package arrives at the destination. Customs policies vary by country, and we recommend that you contact your local customs office for more information.
- Refused Shipments: If your shipment is refused or undeliverable due to customs issues or incorrect address information, you will be responsible for any additional shipping charges incurred to return the item or for reshipping to a valid address.
9. Shipping to P.O. Boxes and APO/FPO Addresses
We do accept orders shipped to P.O. Boxes, APO (Army Post Office), and FPO (Fleet Post Office) addresses. However, some shipping methods may not be available for these addresses. You will be notified during checkout if a particular shipping method cannot be used.
10. Returns and Exchanges
For details on returning or exchanging products, please refer to our Refund and Returns Policy. Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. In such cases, we will provide a prepaid return shipping label.
11. Contact Us
If you have any questions or need assistance with shipping, please do not hesitate to contact our customer service team:
- Email: info@conarnie.com
- Phone: (207) 933-4280
- Address: 314 Tillson Rd, Monmouth, Maine
For more information or to place an order, please visit our website: https://conarnie.com.